Clear and Secure Returns, Refunds, and Warranties

At our jewelry brand, we want you to shop with complete confidence. That's why we offer a clear returns, refunds, and warranty policy designed to protect your purchase at all times.

90-Day Return Policy

All our products come with a 90-calendar-day return policy from the date of order receipt.

If you are not satisfied with your purchase, you may request a refund within this period.

How to Request a Refund

To initiate the process, send an email to soporte@valentina-jewels.com with the following information:

• Order number
• Full name
• Reason for the request
• Photos or videos of the product (if applicable)

Our team will respond within a maximum of 24 to 48 hours.

Refunds

Once the refund is approved, it will be processed to the same payment method used for the purchase.

Processing time usually takes 5 to 7 business days to reflect.

Conditions for Return and Refund

• The request must be made within 90 days of receiving the product.
• Refunds are not accepted outside this period; instead, store credit may be offered.
• Some personalized, limited edition, or items purchased during special promotional campaigns may not be eligible for return or exchange.
• For size returns, a refund for the product can be requested, and a new purchase can subsequently be made.

Returns, Shipping, and Reshipments

Return shipping costs are borne by the customer, unless the product is defective or was shipped incorrectly.

If an order is returned due to an incorrect address provided by the customer, we cannot assume responsibility for the shipment.

Once the carrier confirms delivery of the order, responsibility for the package transfers to the recipient. However, we will be happy to help you manage any issues with the shipping company.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, you must contact us within 90 days of delivery.

We offer the option of free reshipment or a full refund, depending on the case.

Warranty for Gold-Plated or Stone Jewelry

Some jewelry requires special care due to its materials, such as gold plating or decorative stones.

These pieces come with a limited warranty of 15 calendar days from delivery, applicable exclusively to manufacturing defects.

The warranty does not cover:

• Damage due to misuse, impacts, or improper handling
• Contact with water, perfumes, creams, or chemical products
• Wear and tear from daily use
• Loss of stones or aesthetic alterations due to lack of care

If a possible manufacturing defect is detected, you must contact us within 15 days, providing clear evidence (photos or videos) for evaluation.

Order Cancellation

Once the order is processed, we cannot guarantee modifications to items, size, shipping address, or shipping method.

If you wish to cancel an order, it will be necessary to receive it first and then manage the corresponding return.

Have Questions?

For any inquiries, you can write to us at soporte@valentina-jewels.com, and we will be happy to assist you.