Fast, Secure, and Transparent Shipping on Every Order

At our jewelry brand, we meticulously attend to every detail to offer you a secure, clear, and reliable shopping experience from the moment you place your order until you receive it at home.

Order Processing

All orders are prepared within 24 business hours after purchase confirmation.

For engraved or personalized jewelry, preparation time may extend up to 48 business hours due to the customization and quality control process.

Delivery Time

Once the order is shipped, the estimated delivery time is 5 to 7 business days, depending on the location and logistics service.

These timeframes are estimates and may be affected by external factors such as high demand, holidays, weather conditions, or customs processes.

Free Shipping

We offer free shipping on all orders, with no minimum amount or additional conditions.

Order Tracking

Once your order has been shipped, you will receive an email with your tracking number to track it at all times.

You can check the status of your shipment here:
https://valentina-jewels.com/rastrear-pedido

Shipping Address

It is the customer's responsibility to ensure that the shipping address is correct and complete. We are not responsible for delays or incidents resulting from errors in the provided data.

Delays

While we strive to meet estimated deadlines, we are not responsible for delays caused by couriers, customs, weather, or any situation beyond our control.

Contact

If you have any questions about your order or shipment, you can contact us at:

soporte@valentina-jewels.com