Privacy Policy

This Privacy Policy describes how Valentina Jewels collects, uses, and protects your personal information when you visit or make a purchase on our website.

By using this website, you agree to the practices described in this Privacy Policy.

Data Controller

The data controller for your data is Valentina Jewels. You can contact us at:
soporte@valentina-jewels.com

For service fulfillment, we use the infrastructure of Shopify, which acts as a technology provider.

Data We Collect

We may collect the following personal information when you browse or make a purchase:

• Full name
• Shipping and billing address
• Email address
• Phone number
• Payment information (securely processed by third parties)
• IP address and device data
• Browsing history and website behavior

How We Use Your Data

We use your personal information to:

• Process orders and payments
• Manage shipments and returns
• Provide customer support
• Improve the browsing experience
• Prevent fraud or suspicious activity
• Send communications related to your order
• Send promotions and marketing (if you have given consent)

Marketing and Advertising

With your consent, we may use your data to show you personalized ads on platforms such as:

• Meta (Facebook and Instagram)
• Google Ads
• TikTok Ads

We may also send you emails or SMS with offers, news, or abandoned cart reminders. You can unsubscribe at any time.

These actions are carried out using analytics and marketing tools like Google Analytics and third-party advertising platforms.

Cookies

We use cookies to improve user experience, analyze traffic, and personalize content and ads.

Cookies can be used to:

• Keep your session active
• Save your shopping cart
• Analyze website behavior
• Personalize advertising

You can manage or reject cookies from your browser settings or through the site's cookie banner.

Data Sharing

We only share data with necessary providers to operate the store, such as:

• Shopify (e-commerce platform)
• Payment providers
• Shipping companies
• Marketing and analytics tools (Google, Meta, TikTok)

We never sell your personal data.

Data Retention

We retain your information as long as necessary to process orders, fulfill legal obligations, or resolve disputes.

You can request the deletion of your data at any time.

Your Rights

If you reside in the European Economic Area, you have the right to:

• Access your personal data
• Rectify or delete it
• Limit or object to its processing
• Request its portability

To exercise these rights, you can contact us at any time.

Security

We implement technical and organizational measures to protect your information. However, no system is 100% secure.

Minors

This site is not directed at minors under 14 years of age and we do not knowingly collect data from minors.

If you believe a minor has provided us with data, please contact us to delete it.

International Transfers

Your data may be stored or processed outside your country, including outside the European Economic Area, under appropriate protection mechanisms (such as standard contractual clauses).

Changes to This Policy

We may update this Privacy Policy occasionally. We recommend reviewing it periodically.

Contact

If you have any questions or requests regarding your personal data, you can write to us at:
soporte@valentina-jewels.com